BRIEF

Manufacturers think Walmart and Kroger manage supply chains best

AUTHOR

Kate Patrick@katepatrick_

PUBLISHED

June 19, 2018

Dive Brief:

• The top three retailers with the best supply chain management according to manufacturers are Walmart, Kroger and Costco, respectively, according to the 2017 Kantar-Retail Powerankings report.
• The rankings remained largely unchanged from 2016, apart from Publix, which moved from the No. 5 spot to the No. 4 spot in 2017.
• According to the report, Walmart is ranked No. 1 chiefly because it “knows how to drive costs out of the systems to efficiently deliver products,” Kroger is No. 2 because it “has strong reporting and communication” and “data availability” and Costco is No. 3 because it “has a relentless focus on forecasting, availability, lead times and consistency.”

Of more than 550 respondents, almost 80% consider Walmart manages its supply chain best while almost 40% believe Kroger does.

Credit: Kate Patrick / Supply Chain Dive, data courtesy of Kantar Retail

Dive Insight:

According to the report, manufacturers are looking to work with companies that invest in strong supplier relationships and good inventory management and have a clear strategy to engage consumers and respond to consumer demands.

It seems Walmart and Kroger, especially, are embodying the kinds of traits manufacturers seek in a business relationship.

The report listed Walmart, Kroger and Costco as the top three retailers (respectively) with the clearest company strategy in 2017, and in the overall composite ranking, Walmart took first place, Kroger took second and Costco took fifth. Manufacturers consider Kroger to be the best retailer to do business with, while Walmart took a close second (Costco was seventh).

From an operations standpoint, the report’s findings suggest that Walmart and Kroger have become especially savvy at using data in a variety of ways, forecasting demand and streamlining their supply chains to meet demand. In fact, the report notes top comments from manufacturers were that “Walmart manages their inventory better than anyone,” and “manage[s] supply and demand with unrivaled precision.”

Furthermore, Kroger has an “excellent category review process that is well thought out and incorporates viewpoints from multiple vendors in shaping strategy” — indicating strong relationships with its suppliers.

When ranking the top retailers, manufacturers honed in on several key qualities like data-centric practices, supply chain management, clear branding and treating retail as a service for customers.

There are many keys for operational success, like aligning demand forecasting with operations and improving inventory management, but companies without flexible, innovative supply chains may be unattractive to potential business partners.