First Look: Check out Walmart’s new BOPUS machine
Photo: Field Agent
Walmart is testing new technology that could revolutionize the way customers pick up purchases they ordered online.
The discounter has installed a giant machine in a store in Bentonville, Ark., close to its headquarters, that automatically distributes online orders to users of Walmart's buy-online-pickup-in-store service, reported Business Insider. The machine is located directly inside the store's entrance.
According to the report, when customers place an online order for in-store pickup at the location, they get an order number. When the person arrives at the tower, he or she enters the order number into the machine, which then spits out the customer's package.
"We know speed and convenience are important to our customers, and we're always looking for new ways to bring it to them," Walmart spokesman Kory Lundberg told Business Insider. "We are excited to be one of the first companies to test this new technology and are looking forward to hearing feedback from our customers and associates."
Field Agent, a consulting firm that conducts on-location auditing and research, sent several of its “agents" to try out the machine.
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